HELP CENTER

Miracle Desk products are sold at everyday low prices.  We don't run additional discounts.  The best values can be found by bundling your purchases of desk + monitor arm + mat.  If you are buying for your whole office, we can offer you a quantity discount over 10 desks.

We ship all orders the next business day, so the likely answer is your order is on its way to you. As soon as your item ships, you will be sent an email with tracking. 

Order Status

If you have any other questions, please contact us with your order number.

All Miracle Desk orders ship FAST (the next business day) and FREE (as in $0 cost to you).  No minimum purchase required.  That's right, any order shipping to the lower 48 will automatically get free ground shipping.  We want to take the hassle out of trying the sit-stand work life and our customers love free shipping.

Need it faster?  You can upgrade to 2 day or Next day shipping, anywhere in the USA.

For Alaska, Hawaii, Puerto Rico, APO & FPO orders, shipping charges vary based on size and weight.  Please call for more detailed information regarding Alaska, Hawaii, Puerto Rico, APO & FPO shipping. We mainly ship via USPS to these addresses and will take longer to receive. These orders do not quality for free shipping.

If your Miracle Desk does not work out for ANY reason, you can return it for a full 90 days after your purchase.  Just call or email to let us know.  Be ready with your name, order number, and reason for the return to request a Return Authorization Number.   Do yourself a favor and do NOT Glue the desk until you are certain you will be keeping it.  To avoid a  25% restocking fee, be sure to send back all packaging, parts and manuals.  Carefully put parts and protective packing materials back in place so the desk will arrive back un-damaged.  

Our goal is to deliver your Miracle Desk in perfect condition so you are 100% thrilled and ready to do your best work, while improving your health.  Please inspect all parts when you unpack them.   Any damaged part will be exchanged or replaced at no additional charge to you.   Please e-mail us at sales@miracledesk.com within 7 days of receiving with your Name and Order Number.  Refer to the Miracle Desk Assembly instructions for your part number.

Once you have your Return Authorization, please re-pack the item in its original carton and Send Returns to:

Miracle Desk
1212 American Way
Watertown, WI 53094

All returned items are shipped at the customer's expense.  We recommend using a carrier that provides tracking, like FedEx or UPS.  Once we receive it back, we will process your refund.  Any expedited shipping you paid is not refundable.   We cannot accept returns on merchandise you have altered or damaged.  

How high should my desk be? 

Here is a quick rule of thumb. Stand at your current desk. Measure from the bottom of your elbow to the desk top. Most users whose elbows are 10-14” above the desk prefer the standard 12” high Stand Up Desk. Standers over 15” should get the TALL version. It really is a personal choice. You can try it out by putting a 12” box on your desk. If this seems too low, try a 15” tall box. What feels best to you? Some lap top computer users prefer a slightly lower desk

The Miracle Desk has a full 15” x 36” work surface. It can easily fit your laptop plus folders and paperwork. Most users find the work-space very comfortable. And don’t forget, you can still use the “hidden” space below the Miracle Desk, effectively doubling your work-space.

Technically yes. Most flat panel monitors will fit, but we recommend an adjustable height monitor arm, so your monitor can adjust as easily as your desktop. If you have an older “tube” monitor, don't even try.

The collapsible version comes Fully Assembled.  It comes collapsed, so all you do is pop it up, lock the legs and you are ready to work in less than 10 seconds. Folding Models are great for storage and moving.  Stationary Models require some simple assembly and cannot be folded once assembled.

The Miracle Desk Base can easily support 15 lbs.  So no problem for your laptop, books, folders, etc.  We make it so you can really lean on it, (just don’t use it as a ladder!)

We are so convinced the Miracle Desk will turbo-charge your productivity, that if you don't love it, simply ship it back for a full refund. We will even give you a full 90 days to try it out. Read our Iron Clad Guarantee here.

Most users prefer rotating between sitting and standing.  That’s the best part of the Miracle Desk.  You can easily switch between sitting and standing. Ergonomic experts call this “postural rotation.”  We knew if we didn’t make it easy, you wouldn’t use it.  Most desks that allow both sitting and standing cost $600 to  over $2000.   But we get you all the health and productivity benefits of standing at work for WAY less.

No.  We're confident that 99% of people will integrate the Miracle Desk seamlessly into their work flow.  We don't overload you with choices to upsell or confuse you. Just measure if 12" or 15" height fits you best and buy with confidence.

Miracle Desk collects information when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.  Any data we request that is not required will be specified as voluntary or optional.   When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website  (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service  (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions  - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer. 
• To send periodic emails - The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.
  Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• To administer a contest, promotion, survey or other site feature

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or enter, submit, or access your personal information.   These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.  After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.  As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:

• Federal Trade Commision Fair
• Childrens Online Privacy Protection Act
• Privacy Alliance
• Controlling the Assault of Non-Solicited Pornography and Marketing Act
• Trust Guard Privacy Requirements

By using our site, you consent to our privacy policy.    If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.  If there are any questions regarding this privacy policy you may contact us using the information below.

If there are any questions regarding this privacy policy you may contact us using the information below.

MiracleDesk.com
1212 American Way
Watertown, Wisconsin 53094

sales@miracledesk.com

SSL security is employed on this site. 128 Bit SSL is the standard for e-commerce sites today. The technology encrypts, or scrambles, any sensitive information traveling over the Internet. This site employs world class site security and credit card protection.   Feel secure in shopping online with Miracle Desk.

Web browsers can operate in "normal" mode and in "secure" mode. You can tell which mode your browser is in by looking at the toolbar at the bottom of the browser window. If you see a broken key, or an open padlock, you are in normal mode. If the key is whole, or the padlock is closed, you are in "secure" mode.  When you browse the internet in "normal" mode, all of the information you type into your browser and all the information the Web site sends to you are visible to eavesdroppers. When your browser is in "secure" mode it encrypts all the information between itself and the server. Encrypted information looks like meaningless garbage to eavesdroppers, so your personal information is secure. It is important to remember that only the transaction part of an internet site needs to be secure, like you will see on MiracleDesk.com.  If you enter a site and they're still in the "normal" mode, do not assume the transactional capabilites are insecure.

A digital certificate is a cryptographic key identifying the company name, that can be used to encrypt information sent to an individual. When your browser switches into secure mode, it asks the Web site to present its certificate. The browser decides whether or not it trusts the certificate by looking at who issued it. If the browser trusts the certificate, then it will encrypt all communications with that Web site, using the cryptographic key in the certificate.

Authorize.net is the leading payment gateway service provider allowing merchants to accept credit card and electronic checks payments through their Web site and over an IP (Internet Protocol) connection. MiracleDesk.com is a Verified Partner Merchant of Authorize.net